![]() Follow the steps above to scan the QR code using your mobile device camera. If you have installed Okta Verify, click Next and a QR code will appear on the screen. You will then be prompted to launch the verification application on your mobile device. Select Setup and choose the new mobile device operating system you are using (iPhone or Android). A warning message will alert you that you will be reconfiguring your Multi-Factor Authentication. Click Remove next to the Okta Verify mobile app. On this page, click Multi-Factor Authentication. Click on your Profile avatar in the top menu, and select Settings. To change devices, download Okta Verify onto your new device, and sign in to the Community on a computer. The mobile device will scan the code and your account will be set up. Using the camera on your mobile device, focus the camera on the QR code. You only need to scan a QR code when you set up Okta Verify on a new mobile device. How do I scan a QR code on my mobile device? Authenticating on a second device cancels authorization for the first device. Note: You can only enroll Okta Verify on one device at a time. If you choose the numeric code, then access the code in Okta Verify and enter it into your browser.If you choose the push notification, you will be asked to approve once it appears on your mobile device.The next time you sign into the Community, it should offer to send you a push notification or ask for a numeric code.Choose an account type of Organization and scan the QR code that appears in your computer’s browser.When prompted to enroll in Okta Verify, open the Okta Verify app, select the + or Add Account.Enter your professional email address and password credential, then click Sign In.Using your computer’s browser, navigate to the Community sign in page.Download the Okta Verify app from the Apple App Store or Google Play onto your primary mobile device.How do I install Okta Verify on a mobile device? Please ensure you’re entering your complete professional email address on the Reset Password page. The Forgot Password link isn’t working, what do I do now? If you only have access to Workday Community, contact your organization’s Community Administrator with your new name and/or email address. If you’re a Training Coordinator, you’ll need to raise a case by navigating to: Training Case > Administration > Login Issue Case to request these changes.įor Learners, please contact your Training Coordinator. If you’re a Named Support Contact, you’ll need to raise a case by navigating to: Customer Care > Customer Center > My Profile Changes Case to request these changes. My name and/or email address has changed. If you’re brand new to Workday Community, first check in with your organization’s Workday Administrator to ensure your account has been set up. If you haven't received the Activation email yet, don't worry! Simply click on the following link to receive instructions via email. How do I access my account if I missed the account activation window or didn’t get the activation email? If you do not check this option, you will be prompted to remember a device and receive Trusted Devices emails upon each login. We recommend that you check the Remember This Device option. ![]() If accessing the Workday Learning Center, upon signing in you will be prompted to Remember This Device. On the Reset Your Password page, enter your new password twice and click Reset Password.(Don’t forget to check your spam or junk folder if you don't find the email in your inbox.) From the email, click the Change Password link.Enter your professional email address and click Continue.On the Community sign-in page, click Trouble Signing In?.From there you can manage your cases, tenants, and so on, and if applicable, your users. Log in to the Workday Community and go to Manage in the navigation menu. Due to our security policy, we’re unable to provide direct assistance with this type of issue.Īs of December 9, 2022, the Workday Customer Center is now part of the new Workday Community. Please contact your HR or IT department for more information. Workday Community does not provide access to your organization’s Workday application. How do I find information on my pay, taxes, timesheets, benefits, or job applications?
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